General Terms and Conditions

These terms apply to all contracts between VL Innovativbau GmbH, Kirchhorster Straße 1, 31688 Nienstädt (contractor) and the customer (client) for the supply and installation of windows, doors, front doors, conservatories and patio roofs and related installation services. A consumer within the meaning of these terms is any natural person who concludes the contract for purposes predominantly outside their trade or self-employed profession (Section 13 BGB); an entrepreneur is any person within the meaning of Section 14 BGB.

Our offers are non-binding. A contract forms through our written confirmation or by commencement of service. Cost estimates are non-binding unless expressly designated as binding.

For consumers, all prices stated are final prices in euros including statutory VAT. For entrepreneurs, prices are exclusive of statutory VAT. Payment terms: 30% deposit on order confirmation, 60% on delivery, 10% after acceptance. Payment within 14 days of invoicing without deduction.

Delivery dates are binding only if confirmed in writing. In cases of force majeure, strikes, or official measures, deadlines are extended accordingly.

The statutory rights in respect of defects apply (Sections 634 et seq. BGB). The limitation period for claims for defects is governed by Section 634a BGB; for work on a building it is five years from acceptance. If the client is an entrepreneur, obvious defects must be notified in writing without undue delay, at the latest within two weeks of acceptance. This obligation does not apply to consumers.

The Client must accept contractually rendered services within 12 working days after notification of completion.

Liability for slight negligence is excluded unless essential contractual obligations are violated. Liability for injury to life, body, or health remains unaffected.

The client may terminate the contract at any time in accordance with Section 648 BGB. In this case the contractor is entitled to the agreed remuneration less saved expenses. The statutory right of withdrawal for consumers in the case of off-premises or distance contracts remains unaffected; details are set out in our withdrawal instructions.

The law of the Federal Republic of Germany applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country of their habitual residence. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.